Business services are various tasks and activities that help maintain a business yet do not deliver any tangible product. These services include information technology, human resources, marketing, consulting and logistics. They are a critical component for organizations of all sizes and industries as they enable them to achieve their strategic objectives. By embracing a comprehensive approach to business services, companies can enhance operational efficiency, access specialized expertise and foster innovation.

The Business Services Center increases efficiencies and reduces costs by centralizing and streamlining transactional Human Resource and Finance services that are common across New York State agencies. The Center is a key initiative in the Office of General Services’ mission to provide the best possible customer service and support to our clients.

Outsourcing non-core functions to business services providers helps companies focus on their core strengths and enhance operational efficiency. It also provides flexibility and scalability, as needs evolve over time. The use of business services also facilitates innovation by bringing in fresh perspectives and solutions to business challenges.

A form of business service called Business to Business (B2B) involves interaction between two trade organizations, such as a wholesaler and a retailer or a manufacturer and a distributor. The services they provide to each other include marketing, supply chain management and consulting. This type of business service is growing rapidly in the world, especially in India, as it helps businesses grow and compete with each other. This is because it promotes brand loyalty and improves business to consumer relations.