What are Business services?

Business services are a subset of economic services that facilitate other industries in meeting their objectives. These activities and processes do not provide a tangible product but serve as a support system to help businesses reach their goals. Examples include information technology, finance, procurement and shipping, marketing, and consulting.

They are an integral part of any business and are essential for companies to achieve their strategic objectives. They enable businesses to scale and increase their competitive advantage by providing the specialized knowledge and expertise required for innovation. The scalability of these services also allows businesses to respond quickly to market fluctuations and changes in demand.

The type of services offered vary with each business but can include IT consulting, marketing and digital solutions, management consulting, accounting, HR, and project management. They can also include a variety of ancillary services like warehousing, logistics, and financial support. In addition, many of these services are delivered remotely or through an outsourcing partner which can reduce the cost and complexity of operations.

Some of the key areas of expertise within a business service are data analytics, legal support, and customer support. Additionally, these services are often centralized through a Business Services Center (BSC) to increase efficiencies and lower costs for customer agencies by standardizing and streamlining transactional human resources and finance transactions. This enables the agency to focus on their core mission. The BSC also helps to ensure that the department is working towards metric-based performance goals and promoting best practices across the state.